Set up a Virtual Call Center
What is Virtual Call Center?
A virtual call center is one in which the callers making outbound calls do so by working remotely out of their homes as opposed to working in cubicles all in one building. The callers may be working on behalf of collection agencies, sales call centers or as customer service support. Your call agents can be located anywhere across India or elsewhere in the world.
A virtual call center can be managed and operated over the internet rather than utilizing employees in a typical outbound call center office. With virtual call centers, employees are able to work from home rather than congregating in a physical office each day. This allows for boosted morale and a feeling of freedom for your call center agents. Typically, this results in increased production and results in more motivated agents. Additionally, a virtual office gives you the opportunity to have your call center agents online at all times of the day. You can hire from outside of your location, resulting in more calls - and more business closings. If you’re seek a great way to keep your team, creating a virtual office might be the solution you need.
Solution for Outbound Call Centers: Virtual Phone Numbers
Our call center solution allows your India-based agents to place their Outbound calls with a reachable phone number that appears on the recipients Caller ID. Calls from virtual phone numbers are indistinguishable from “regular” phone calls, allowing calls to be made locally without long-distance fees or dialing a foreign country code.
When you call recipients receive a call from a local number in their country, it gives your business a sense of authenticity, even if your outbound VoIP phone number originates in India or elsewhere, and the calls are being made to another country, like the United States or Europe. Customers are more likely to reject a call as a misdial or spam if the area code and country code don’t match their own.
Make and Receive Call Using our new Web Dialer
We offer virtual phone numbers in nearly every country in the world. To make outbound calls, your outbound calling agents are able to utilize our new web phone dialer. The web dialer is designed to help busy professionals and sales people quickly dial a phone number on a web page directly from the browser they use.
This outbound VoIP service can be coupled with the valuable features such as call recording, simultaneous ringing, and virtual SMS numbers. The dialer is capable of utilizing both VoIP/SIP protocol using your computer's microphone and speakers as well as PSTN networks (currently active and available) to initiate calls from any web page. After setting up an account with us, users obtain and enter the specific account credentials in the settings page and successfully authenticate it prior to using it. Users can initiate calls by highlighting a phone number on the web page and then right click and selecting it from the drop down menu or directly entering a phone number in the web dialer.
Features
- Two-way voice calls from any of your virtual or toll free phone numbers
- Set a Dynamic Caller ID to display for outbound calls
- Make assisted call transfers to other active users in your network
- FREE in-network calls between users
- Fully integrated Contacts and Call History Features
Make Outbound Calls from Android app
You can also make Outbound calls from our proprietary Global Call Forwarding app for Android devices (iOS is coming soon). When you make your Outbound calls, you will be able to display the Caller ID (including country code and city code) of your virtual phone number.
For more information on Outbound calling rates and monthly plans, click here.
How is the Audio Quality?
Our international call forwarding partner has 20+ plus years of experience has resulted in close partnerships with reputable service providers around the globe. Through this experience and by developing a proprietary service platform, we are able to provide the highest service quality and reliability to our customers. In short, our international call forwarding service is a proven solution that combines the proven technology of the public switch telephone networks (PSTN) as well as the most advanced voice switching options used routinely by all major networks around the world.
The network is built with proper redundancy to ensure high reliability of the service. Points of presence in multiple countries ensure the best possible quality thanks to proprietary routing algorithms. There's a good reason some of our customers rely on our services for close to a quarter century. You can expect excellent audio quality.
How Outbound Calling Centers work
Our Outbound Calling service solution incorporates virtual phone numbers into the calling process thereby allowing businesses to reach customers in different countries with matching caller IDs and decreasing rejected call ratio.
Your virtual phone numbers can also be used for receiving return calls from customers improving the overall customer experience and positive results. In addition to using our new web dialer (which we recommend highly), we can provide multiple options to make outbound calls including free softphones, IP phones, and local access numbers (where VoIP is not a viable).
What is the cost of Outbound Dialing?
Our Outbound Calling service solution incorporates virtual phone numbers into the calling process thereby allowing businesses to reach customers in different countries with matching caller IDs and decreasing rejected call ratio.
Your virtual phone numbers can also be used for receiving return calls from customers improving the overall customer experience and positive results. In addition to using our new web dialer (which we recommend highly), we can provide multiple options to make outbound calls including free softphones, IP phones, and local access numbers (where VoIP is not a viable).
How to set up Outbound Calling with your Virtual Number
It’s easy to set up outbound calling with your virtual phone number in just a few steps using the web dialer. Your virtual number can be activated right away when you sign up, and all settings can be managed in real-time through an online control panel.
Benefits of Outbound Calling for Virtual Call Centers
Call Recording gives you the ability to record your outbound phone calls automatically. Whether it’s a general customer service interaction or a financial transaction, all important information will be saved for future reference.
Having a local phone number appear in the caller ID can be very useful when calling another country. Outbound Calling allows you to customize your caller ID and control what your customers sees.
Computer Telephony Integration
CTI or Computer telephony integration refers to any technology that allows computers to interact with telephone systems. This allows users to access and perform all call-related tasks directly from their desktop computer.
API Integrations
An API connection provides a backdoor access to connect with your CRM or support desk software.
Call Tracking
Our Virtual Call Center interface allows you to view call logs which includes date & time and duration. Call tracking can also be used in marketing campaigns by using dedicated numbers to determine the effectiveness of that campaign.
Credibility and Professionalism
By making outbound calls from your virtual phone number, your company will appear more credible and professional.
We offer 24/7 support and account management. If you have any questions or would like to know more, please contact us at +1 (941) 527-0141. You may also complete our contact form and let us know more about your specific needs. We'll get in touch to answer all your questions and let you know how we can help you grow your business.