Call recording gives you the ability to record inbound and outbound calls on your phone lines automatically. Business calls are often very important, and the information that gets exchanged can be very valuable. Whether the conversation is a general customer service interaction, or if it includes a financial transaction with important information, all of the information contained in the call can be saved.
How Does Call Recording Work?
When the recording feature is engaged, it records 100% of call traffic that gets received on the designated number. Settings can be changed, and if you prefer, you can record a lesser percent of the calls you receive.
Here are the key points that make this feature so useful for today’s businesses:
- Reduces a business’s liabilities by recording each call as evidence
- Enables companies to maintain full compliance by recording transactions
- A mandatory feature for the trading and financial markets
- It can be integrated into any operating system you are using
- Offers a wide array of benefits to your overall customer service output
How to get the Call Recording Feature
You can easily get the call recording feature while completing the ordering process. It is offered as an optional add-on service, all you have to do is select the box to have recording added to your service plan. You will have the ability to customize your settings using your dashboard, which gives you the ability to enable or disable the recording feature on any of your call forwarding lines, as necessary.
Many businesses find enormous value and convenience in having a recording feature and as a result, it is one of the most necessary features for businesses today. With our recording service, all inbound calls can be automatically recorded and saved. Its uses are endless, and having the ability to automatically record calls offers benefits such as security, training for customer service, and providing evidence if / when needed. Recording calls and storing them for any of your lines is an available add-on option with all available plans.
How To Access Your Recorded Calls
Accessing calls that are recorded is very simple and it can be done anytime by logging into your account and heading to the dashboard. Through the control panel, you simply access the virtual phone line to which the recording feature is connected. From there, open the billing statement for the month of the phone call you want to listen to, and then click on the call recording icon and you will be able to hear it.
The Benefits
This feature comes with many benefits and it is a service many businesses find great value in. Here are some of the benefits call forwarding avails:
Enhanced Customer Service:
This allows your business to maintain the best service by easily reviewing the service you are currently providing. You can see where things are being done correctly, as well as where improvements can be made. Interactions between your staff and customers on the phone can be easily monitored, and different methods for handling customers can be tested with efficient reviews.
Employee Training:
Recorded calls are perfect for offering examples when training new staff members, or refreshing your current team on procedures.
Quality Control:
Recordings allow you to maintain the highest level of control over the quality of service being provided. Because calls are recorded, any important information will be automatically saved, so you don’t have to worry about not writing down a number accurately, or if you forgot the exact quote given to you. Having the ability to recover every detail from a conversation can be very useful.
Liabilities:
In the event of legal proceedings, having evidence in the form of digital recordings can come in very handy. Threatening lawsuits are part of life for many people in business, and in the event you face one, having your calls recorded can be an important aspect of your defense.
Recording Options
Call recording is an offered feature that thousands of businesses make use of daily. When you use the feature with your call forwarding lines, it’s important to know that calls will be stored for free for one month, and they can be accessed through the Control Panel. In the event you want or need longer storage options, we offer different plans for long-term call storage.
Recording Storage:
The service offers unlimited potential to enhance your business’ communication efforts and adds great value to your phone lines. For many companies, call forwarding lines and virtual numbers are essential to their sales and growth efforts. Having additional functionality only increases their ability to provide great service while simplifying the process of handling calls. With the recording feature, customers have unlimited recording of calls, and there is no limit to the length of calls per recording. Storage of calls is typically six months, and they can be accessed at any time. If desired, long-term storage of calls is available for an additional fee.